January 2014

Convergence 2014

This year's official Microsoft Dynamics conference will be held in March in Atlanta. As you may know, Convergence is traditionally loaded with a wealth of informative sessions and you will also get a first look at new product releases and hear about future plans for Dynamics CRM. Don't miss it and register!


New videos of Dynamics CRM 2013

Check out the latest videos from the Microsoft Support Team on Dynamics CRM 2013!

Learn everything from the new user experience, how to use the configurable business process flows as well as some of the new customizable features in CRM 2013 such as the customizable tooltips which allow organizations to display their business specific information and processes to their users right in the form.

Finally, check out all the latest information on upgrading to CRM 2013 such as the custom code validation tool that is very simple to run and the legacy feature check tool that will show if you have any legacy code that is not supported in CRM 2013.  Contact Support for more information or request a demo.

New Update Rollups

Two update rollups were released in December:

  • - Update Rollup 1 for Dynamics CRM 2013
  • - Update Rollup 15 for Dynamics CRM 2011
  • Remember to always first install an update rollup on a CRM Test instance if possible or if you have any questions on the update rollup and how it will work with your existing customizations contact support.

All New SalesMetrix Support Contracts

Starting in 2014, SalesMetrix will release a new support contract offering to our existing customers that will provide different levels of CRM support on a silver, gold and platinum level, at a discounted rate.

In addition to standard support we have added advanced proactive support around monthly CRM themed topics such as user adoption strategies, data entry analysis and best practices, goals and KPI tracking management, advanced CRM, sales and dashboard training, etc.

Additionally, monthly webinars, on-site help desk support, sales business advisory services and training are just some of the latest additions we have added to the SalesMetrix support agreements.  Find out more...


Top Microsoft Partner

SalesMetrix joins the elite Inner Circle with only the top 1% partners around the world.