Microsoft Dynamics CRM System Integration

A strong success factor in any CRM implementation is the ability to provide a 360 degree view of customer information. Often, this means order information, AR balances, contract details, and project information. With a services oriented architecture (SOA) and open APIs, Microsoft Dynamics CRM readily lends itself to integrating data with other business applications. The result is that end users have fast access to comprehensive customer information from a single user interface.

SalesMetrix delivers expert level services to integrate Microsoft Dynamics CRM and SharePoint with other business applications such as eCommerce, ERP systems, web sites, customer portals, and custom line of business solutions. We are highly experienced with a wide range of integration platforms including Microsoft Biztalk, Scribe, Web Methods as well as leveraging Microsoft.net custom solutions for point to point integrations.

We have performed complex integrations with numerous databases and Financial/ERP applications such as SAP, Oracle, JD Edwards, Dynamics GP, Dynamics AX and many others. Here are just a few examples of some of our recent Microsoft CRM integration projects:

  • Bi-directional integration with SAP using web services for quote and order management for a 1,200 CRM users deployment.
  • Bi-directional integration with exchange public contacts and CRM contacts using WebDav.
  • Bi-directional integration for CRM campaigns to web-site event landing pages and registration event forms using Microsoft.net.
  • Integration with MISYS physician and case records using Scribe
  • Bi-directional integration with McLeod ERP using Biztalk.
  • CRM to Sharepoint integrations for documents, discussion boards, customer portal cases and orders.

If you need to integrate data or connect business systems to your Microsoft Dynamics CRM deployment, SalesMetrix can help you do it quickly, cost effectively, and most importantly…get it done right!.